Refund Policy

Cancelling an order

You can ask to cancel an order as long as it has not started being prepared. Once preparation has begun, we may not be able to cancel it. To cancel, contact us as soon as possible using the details below.

When you can ask for a refund

• Your order was not delivered or picked up.
• Items are missing or incorrect.
• The food arrived in poor condition or was not safe to eat.
• You were charged more than the amount shown at checkout.

How to request a refund

Contact us within 24 hours of receiving your order and tell us your order number and what went wrong. A photo of the problem helps us resolve it faster.

How refunds are processed

If your request is approved, we will refund the amount in question or offer a replacement or credit, depending on the situation. Refunds are returned to the original payment method. Card refunds can take 5 to 10 business days to appear, depending on your bank. Orders paid in cash are refunded in the way we agree with you.

What we cannot refund

• Orders that were prepared correctly and delivered, where the customer changed their mind.
• Orders that could not be delivered because the address or phone number provided was wrong or unreachable.
• Requests made after the 24-hour window, unless the law requires otherwise.

Contact us

To cancel an order or request a refund, contact us at ordavya@weblaty.com or 1024576618.